BHFO is one of the largest and most trusted outlets of designer clothing, shoes, and accessories online. We work directly with some of the largest brands and retailers in the world to bring you the name brands that are famous for their quality and style. Our business started on Ebay where we reached the achievement of almost three-million positive feedback.

Like many small businesses, we started in our basement in Cedar Rapids, Iowa in 2003. Both of us having a business and retail background, we had a vision of building our own successful brand where we could use our entrepreneurial skills we had always dreamed of. Our passion is to serve and help others, so starting this business enabled us to offer great opportunities for people in our community along with offering our customers a place to shop with great value and customer service. If you are wondering where BHFO got its name, the B and H are our daughter’s initials and F and O stand for Factory Outlet.

We continued to partner with new brands and expand across other global marketplaces, and our business grew rapidly. Now, after three moves to accommodate our growth, we call a 240,000 sq. ft. facility in Cedar Rapids home. With the inclusion of the Perfect Pick™ order fulfillment technology, BHFO is able to provide faster and more accurate service from its newest location.

If you purchase from BHFO, here is what you can expect: We guarantee all items are authentic or your money back. We strive for 5-Star Customer Service. We want you to enjoy your experience and come back to shop often. Be sure to reach out via email. We love to talk to our customers! Due to our great partnerships with brands and large buying power, we are able to offer thousands of new products daily. We appreciate the opportunity to serve you!

Sincerely,

Jon and Stacie Sefton-Founders

We would be happy to hear from you! We are dedicated to our customers and feel you should have the personal attention you deserve. Not only do we offer incredible pricing, but it is our desire to earn 5 Stars from you every day. We continue to make YOU, our customer, our number one priority. We want your continued business! We would love to hear from you if you have questions, suggestions or just want to chat! Be sure to check our FAQ, too!

Our Customer Service team is at your service.

Monday - Friday

7:30am - 4:00pm CST

Please email us comments and questions. We typically reply to emails on the next business day during normal business hours.

Email us here ->

What types of payment do you accept? All payments are processed through eBay managed payments. If you have questions on the types of payment that is accepted, please contact eBay Support.

How do I make payment? When you are ready to pay, Simply click the "Pay Now" button at the top of the eBay item page to submit a secure payment through checkout.

Purchase multiple items and save on shipping? If you plan to purchase multiple items to save on combined shipping, DO NOT PAY until all items are purchased. Items must be purchased using the same user I.D. If you are buying multiple items to save on COMBINED SHIPPING, items must be checked out at the same time, with ONE payment.

Paying for multiple items? Here's How: Add items to your cart that you wish to purchase. Click "Pay Now" on the item(s) you wish to purchase. Select each item you would like to combine shipping, then hit "Continue". Checkout using eBay's Checkout System

How much is combined shipping for each additional item? Domestic and International: You will pay full shipping on the first item or whichever item in your order has the highest shipping rate. Each additional item will be shipped at a discounted rate that can be found on the shipping and payments tab of the listing.

As soon as your order has been shipped, you will receive an email confirmation (to the email address associated with your eBay account) with your tracking information. If you don’t receive an email, please contact our customer service team and we’ll gladly update you with your shipping information.

Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method. Shipping costs are based on the shipping method that you choose. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

WITHIN THE U.S.

A USPS carrier will deliver to PO Boxes, APOs/FPO addresses, or US Territory addresses.

Domestic shipments will be supplied a delivery confirmation and/or a tracking number.

Economy Shipping (5-12 business days)— Economy is the least expensive and is serviced by UPS Mail Innovations or Surepost. Final delivery is made by USPS via Mail Innovations. Final Delivery is made by UPS or USPS (depends on delivery driver) via Surepost.

Standard Shipping (3-7 business days) — Standard is shipped using UPS ground or USPS priority depending on the weight and destination.

Expedited Shipping (2-3 business days)--Expedited is shipped via USPS Priority Mail.

Overnight Shipping (1-2 business days)-- Overnight is shipped using UPS overnight or USPS express mail depending on the weight and destination. Orders placed with this service Monday - Friday before 1:00 PM CST will be shipped same day.

Orders placed on weekends or holidays will be shipped the next business day. Business days are Monday-Friday.

All other shipping services - Orders placed for these services will be shipped the next business day.

We are currently unable to sell to customers in Alaska due to sales tax processing requirements.

OUTSIDE THE U.S.

Our standard international services include USPS Priority or DHL Mail Service (there are no brokerage fees associated with this shipping method, delivery would be made by the same carrier that would deliver a USPS parcel). Which service used is determined by weight and destination. Sorry, but we do not adhere to requests for a preferred service. Standard parcels can take in excess of 4-8 weeks to arrive due to customs delays, but typically arrive within 2 weeks. Our Expedited Service can arrive within 4-7 business days to most locations and ships via UPS Expedited. For guaranteed tracking we recommend selecting our expedited service, UPS Expedited.

Shipments are processed once payment clears, and shipped within 2 business days.

International Standard shipping may not come with tracking. For guaranteed tracking, select International Expedited.

International Expedited shipping class utilizes UPS Expedited.

Orders valued at $500 or greater must be shipped via Express International. Expedited International must be selected as the service class.

Import duties & taxes are not included in item price or shipping costs and are the buyer's responsibility. Check with your country's customs office to determine import costs prior to bidding/buying. VAT may be added separately during checkout for select countries per eBay’s checkout process. Please refer to eBay’s terms and conditions regarding your specific country.

Government regulations prohibit marking merchandise below value or marking items as "gifts".

Orders are automatically consolidated if paid within 2 hours of each other and the same shipping service is selected. If you wish to prevent this automatic consolidation, please make sure to space your payments over 2 hours apart.

How much is combined shipping for each additional item? Domestic and International: You will pay full shipping on the first item or whichever item in your order has the highest shipping rate. Each additional item will be shipped at a discounted rate that can be found on the shipping and payments tab of the listing.

How do I return my order? We want you to be completely happy! If for any reason you are not happy with your purchase we will gladly accept returns (excluding lots, swimwear and intimate bottoms, health, beauty and fragrance items, and perishables). Item(s) must be returned in original condition within 30 days with original tags/packaging. If there are any signs of wear, heavy perfumes or smoke we will not process a return. Intimate apparel bottoms including panties and swimwear bottoms are non-returnable. You will receive a full refund for the cost of the merchandise less all shipping costs.

You can initiate all qualifying returns through your eBay order. If you have questions on how to return an item, please contact our Customer Service team.

When will I receive a refund? When we receive your package we will process the return within 2 business days. You will receive a refund for the purchase price less all shipping costs. All refunds are processed back to the original form of payment.

Can I return an item outside of 30 days?--We do not accept returns over 30 days of delivery date. Refer to eBay’s return policy to see if item is eligible for return.

About the products